TL;DR
Lance builds AI agents for hotel operations that handle guest communication and complete requests end-to-end.
We’re working with some of the leading hotel groups in the US operating 50+ hotels across major hotel brands.
The Problem
Hotels still run on phone calls for everything.
Guests call for towels, late checkout, maintenance, parking, and directions. Each call kicks off a manual workflow: someone answers, gathers details, routes the task, tracks it down, and follows up.
That model breaks when teams are lean. With 65% of hotels reporting staffing shortages, simple requests require too many people and too many handoffs.
The result is constant interruptions, slow fulfillment, missed revenue, and burned-out staff. During busy periods or after hours, hotels miss up to 40% of incoming calls, not because demand is too high, but because the operation doesn’t scale.
Our Solution
Receptionist AI Agent: (Call, SMS, Email, Hotel Messaging Platforms) answers guests 24/7 and completes requests end-to-end
- answers questions instantly and handles service requests
- gathers the right details, routes work to the right team, escalates when needed
- supports multiple languages so every guest gets help fast
- takes action through vision based computer-use agents when workflows require navigating through older systems like on-prem PMS or CRS
Sales AI Agent: (Call, SMS, Email) turns every inbound inquiry into a qualified revenue opportunity, so your sales team only talks to guests who are ready to book.
- responds to inbound sales inquiries and RFPs automatically
- qualifies leads and gathers booking or event details
- follows up instantly so hotels never lose deals to slow response
- drafts pricing, availability, and sales responses using hotel data
- unibox keeps a full record across email and messaging
Lance Pad: a tablet-first operations hub where service teams coordinate work and stay connected in real time across the property.
- replaces walkie talkies with real-time team communication across the property
- track open guest requests and service tasks live in one shared system
- manage escalations and see resolution outcomes instantly
- stays synced with Lance from request → action → completion
Our Ask
If you answer “yes” to any of these, we’d love your help:
- Do you know any hotel owners / operators whose teams are stretched thin and juggling multiple systems for basic guest requests?
- Do you know any management groups (multi-property) that want more consistent guest ops?
Reach us at founders@lance.live or schedule a demo today at lance.live
