
The only customer support platform built for B2B.
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
What you'll work on
Build security features into the product: audit logging, RBAC, SCIM, SAML, and more
Lead security review processes: SOC 2, ISO 27001, HIPAA, bug bounty programs
Jump into pre- and post-sales conversations as the security stakeholder
Help us move fast while keeping the right guardrails in place
Take projects from customer request → design → ship
You might be a fit if the below describes you...
You’ve built or shipped security features before
You’ve helped run security/compliance programs at a startup or fast-moving company
You’re comfortable talking to customers and explaining technical decisions
You thrive when you have autonomy, own as many of the details as possible, and project manage your own work
You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love
We work with React, Golang, GraphQL, and AWS
You'll join a strong technical team of senior engineers from places like Samsara, Affinity, and Airbnb.
<u>Our perks</u>
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 75+ and growing!
Post-covid, businesses have started shifting the way they communicate with customers from email to chat platforms like Slack, Microsoft Teams, and Discord. At Pylon, we are building a real-time customer operations platform to help support, success, and sales teams at places like Hightouch, Merge, and Sardine scalably meet their customers where they live.
Just like how Zendesk made email scalable in a support context, Mailchimp made email scalable in a marketing context, and Salesforce & Outreach made email scalable in a sales context, Pylon is making chat scalable across customer-facing functions.