Pylon
The only customer support platform built for B2B.
Performance Marketer (LinkedIn)
About the role
At Pylon, we're building the future of B2B Support.
We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1000 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
This is a fully in-person role; we do not offer remote or hybrid options.
What You’ll Do
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Own LinkedIn Ads end-to-end, including audience strategy, creative testing, bidding, pacing, and optimization
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Build and execute account-based marketing plays for named account lists (Zendesk / Intercom users, mid-market and enterprise SaaS)
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Launch and scale paid amplification for webinars, thought leadership, UGC, and ABM campaigns
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Manage retargeting and mid-funnel nurture for high-intent accounts across LinkedIn
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Track and report weekly on demo volume, pipeline contribution, CAC, and segment mix
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Partner closely with sales on signal-driven follow-up and lead quality
What We’re Looking For
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3+ years managing B2B SaaS LinkedIn campaigns with experience rapidly scaling performance (3-5x growth within 12 months)
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Experience running enterprise ABM or named-account campaigns
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Proficiency in mid-funnel optimization including retargeting, audience building, frequency control, and creative rotation
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Strong analytical skills - data-driven and detail-oriented
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Excellent written communication skills
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Prior experience at an ads agency or as a freelancer is a plus
<u>Our perks</u>
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
About Pylon
Post-covid, businesses have started shifting the way they communicate with customers from email to chat platforms like Slack, Microsoft Teams, and Discord. At Pylon, we are building a real-time customer operations platform to help support, success, and sales teams at places like Hightouch, Merge, and Sardine scalably meet their customers where they live.
Just like how Zendesk made email scalable in a support context, Mailchimp made email scalable in a marketing context, and Salesforce & Outreach made email scalable in a sales context, Pylon is making chat scalable across customer-facing functions.
