IT Administrator

Job Title: IT Administrator
Department: IT/ Product
Reports to: COO / Director of Compliance

About LunaJoy

LunaJoy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.

Job Overview

At LunaJoy, we’re building world-class, accessible mental healthcare for women. We’re scaling fast—and legacy healthcare technology just can’t keep up. Slow, clunky systems are getting in the way, and we’re here to fix that

This is not a maintenance role. You’ll build and own our compliance posture, leading SOC 2 Type 1 & 2 certification while overseeing our full software stack. From advanced security configuration in Island Browser to clinical operations in AdvancedMD, you’ll have broad ownership and real impact as a department of one.

As part of the LunaJoy team, you will play an essential role in directly contributing to support the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Key Responsibilities:

1. Compliance & Governance

• Compliance & Governance (SOC 2, HIPAA): Led SOC 2 Type 1 & 2 readiness and certification, aligning security programs with HIPAA requirements.
• Policy Management: Authored and maintained clear, actionable security policies that drive real-world compliance.
• Audit & Monitoring: Established continuous monitoring to ensure audit evidence reflects actual system behavior.
• Documentation: Built and maintained living technical documentation, keeping legacy processes accurate and up to date.

2. SaaS Management

• Identity & Access Management: Owned platform access using Zero Trust principles and strong credential controls.
• Onboarding & Offboarding: Provisioned and deprovisioned users and providers quickly across systems to maintain security.
• Google Workspace Administration: Full administrator ownership, including user lifecycle, SSO, OU setup, context-aware access, and audit reviews.
• SaaS Cost Optimization: Optimized licenses and subscriptions, removing unused seats and negotiating renewals to control spend.

3. EMR Administration (AdvancedMD)

• Platform Expertise (AdvancedMD): Full ownership of the AdvancedMD platform across clinical and operational workflows.
• Operations: Managed user access, provider scheduling, appointments, and reporting.
• Troubleshooting: Independently resolved platform issues end-to-end, serving as the in-house expert.

4. Network, Browser & Web Infrastructure

• Island Browser Administrator: Architect and maintain a Zero Trust environment using Island Browser as a primary secure gateway for all clinical and administrative staff
• Cloud Infrastructure: Oversight of usage and security controls of AWS & Google Cloud infrastructure.
• Web & DNS: Manage domains in GoDaddy (DNS management, renewals, domain reputation).

5. IT Support & Efficiency

• Help Desk & IT Support: Delivered responsive IT support for employees and physicians, resolving access, connectivity, and day-to-day technical issues efficiently.
• AI Integration: Leveraged AI tools to accelerate outcomes and embed best practices across projects.
• Project Management: Used Asana to plan initiatives, track progress, and maintain clear, ongoing visibility for stakeholders.

Qualifications and Skills:

Technical Requirements

• Compliance Experience: Supported SOC 2 Type 1 & 2 and HIPAA compliance through practical, audit-ready security programs.
• Platform Mastery: Advanced administration of AdvancedMD (or similar EMRs), Google Workspace (Enterprise), Island Browser, and Keeper Security.
• Cloud Experience: Designed and managed secure, scalable cloud infrastructure across AWS, Azure, and GCP.

Professional Strengths

• Independent Operator: Comfortable owning complex technical challenges end-to-end.
• Proactive Problem Solver: Actively identifies gaps and improves systems before issues arise.
• Strong Time Management: Balances competing priorities with clarity and focus.
• Adaptable & Agile: Thrives in fast-moving, lean environments while flexing across responsibilities.
• Tech-Forward: Uses AI tools to accelerate documentation, decisions, and workflow automation.

Nice to Haves:

• AI Governance & Security: Built guardrails for safe internal AI use, protecting sensitive data while enabling LLM adoption.
• Zero Trust Architecture: Implemented assume-breach security models using modern IAM and device-level controls.
• Incident Response & Forensics: Led incident response and post-incident analysis for clinical systems.
• Third-Party Risk Management: Audited SaaS vendors to ensure security compliance and reduce supply-chain risk.

Why LunaJoy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

• Compensation Range: $1,500 - $1,800 per month, based on location, experience, qualifications, and applicable federal and state minimum wage requirements.
  • Access to educational resources and professional development opportunities.
  • Supportive community of like-minded professionals.
  • Work from anywhere and create a schedule that fits your lifestyle.

At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.

Interview Process

• HR Screen:
  The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with LunaJoy’s values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role.
• Second Phase with Hiring Manager:
  Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to LunaJoy’s mission.
• Offer Stage:
  After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision.
• Onboarding & Training:
  Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about LunaJoy’s systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one.