Sales Development Representative

Our Mission

We are building the future of performance management in customer experience roles with AI. The workforce today is evolving fast, and customer-facing roles are now blended: human and AI. Customer support quality and training have always been a challenge - the last department to get budget, always viewed as a cost center, always strained for resources. And yet it’s always been the moment of truth: when the rubber hits the road, the first impression a customer has of the product and the company they chose to trust.

Quality standards have always varied, with far fewer resources than actually needed. Understaffed but mighty CX teams have operated on a best-efforts basis for years—but this is no longer necessary with AI. Resources become infinite, but risks and complexity increase too.

Our mission is to build the Performance Management layer for Human and AI CX Teams. Intryc is trusted by multi-billion dollar companies and fast-growing startups like Deel.com, MaintainX, Preply, Blueground, Fyxer AI, Ziina, and more.

Our customers use Intryc to automate ticket, call, chat, and email scoring, streamline pattern and insight gathering and summarisation, and create and assign training modules for their agents.

About us

Behind Intryc is a squad of ex-Meta, Amazon, Revolut, Confluent, and Twitter folks who spent over 7 years leveling up customer experience for these companies. We know first hand how painfully manual, repetitive, and error-prone Support QA processes are. That’s why we built Intryc, to solve this so that customer support teams can focus on what really matters to them – their customers and business goals.

Our passion that fuels our mission at Intryc comes from our conviction that we are at an inflection point, fuelled by the rapid evolution and proliferation of GenAI and LLMs, that will fundamentally change how humans interact with the digital and physical world. Even though LLMs are still nascent in their adoption and far from perfect in their everyday use, we believe that we’re experiencing a turning point similar to the dawn of the internet in our every day lives. Human-LLM interactions are rapidly evolving and have the potential to provide tenfold improvements in how things are done today across various industries and functions.

Our Culture

At Intryc, we don’t hide behind fancy job titles or set up bureaucratic processes. Instead, we treat our people equally and fairly and give them full freedom and autonomy to create something awesome. We care deeply about our customers and strive to create something big that will add value to the world in each interaction. We make mistakes, we learn from them, move on, and we back everything up with data and logic. It’s all about getting stuff done and owning what we do. We’re bringing onboard exceptional talent to help us build the world’s leading Performance Management platform for CX teams.

Our Values

• Fired up and Get Shit Done
• Customer obsessed
• Be open, transparent, and accountable
• Be smart, humble, and empathetic
• Be frugal
• Take action if the outcome is reversible

What we are looking for

We are looking for an ambitious individual with hustle and grit who is a quick study and resourceful to get to the desired outcome. You should thrive in unpredictable environments and will “run through walls” to tackle seemingly impossible challenges. You thrive in uncertainty and rejection fuels your action. Accountability and ownership are core values of your character and you always strive to perfect your craft.

As an early member of a top seed-stage startup, you’ll get exposure to top Silicon Valley investors, companies, and tech executives. You’ll be mentored directly by our CEO who has led multiple sales and customer success processes in successful companies like Confluent and Navan with global clients closing multi-million dollar deals.

The learning and growth opportunities in the role are immense. You will have the opportunity to grow into our first Account Executive and influence our Go-To-Market strategy and playbooks.

Key Responsibilities:

• You’re the Wolf of Wall Street for cold calling. No outbound effort scares you and you’ll go through walls to land that demo.
• You’ll Identify, research, and qualify new business opportunities through any means (outbound calls, emails, LinkedIn, industry events, family friends, we don’t care as long as you get the job done without breaking the law - yes, that’s important).
• Schedule product demonstrations and meetings between prospective clients and senior sales executives.
• Maintain accurate records and data hygiene in our CRM (e.g. HubSpot).
• Collaborate closely with our team to leverage content, campaigns, and insights for enhanced prospect engagement.
• Conduct preliminary discussions to understand prospective customer needs and effectively position our solutions.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 1-2 years of experience in sales, business development, or customer-facing roles with proven track record (SaaS industry preferred).
• Excellent written and verbal communication skills.
• Great presentation and emotional intelligence - ability to read the room and behave accordingly.
• Proven ability to quickly build relationships and trust with stakeholders.
• Strong organizational skills and experience managing multiple tasks simultaneously.
• Familiarity with CRM tools (Salesforce, HubSpot, etc.) and sales engagement platforms.
• Driven, proactive, and eager to learn and advance within a high-growth environment.

Benefits

• Generous commission.
• You’ll get to work with incredible talent in a hot and fast-growing YC start-up in the AI CX space
• Generous stock options.
• Competitive salary.
• Remote first policy with 20 days of holiday a year plus bank holidays.
• Pension plan.
• Private health insurance.
• We’ll arm you with all of the latest tech equipment.

• Intro call with the CEO
• Intro call with Founding Sales & Chief of Staff
• Home task
• Intro call with CTO and CPO
• Offer