Customer Success Associate

Our Mission

We are building the future of performance management in customer experience roles with AI. The workforce today is evolving fast, and customer-facing roles are now blended: human and AI. Customer support quality and training have always been a challenge - the last department to get budget, always viewed as a cost center, always strained for resources. And yet it’s always been the moment of truth: when the rubber hits the road, the first impression a customer has of the product and the company they chose to trust.

Quality standards have always varied, with far fewer resources than actually needed. Understaffed but mighty CX teams have operated on a best-efforts basis for years—but this is no longer necessary with AI. Resources become infinite, but risks and complexity increase too.

Our mission is to build the Performance Management layer for Human and AI CX Teams. Intryc is trusted by multi-billion dollar companies and fast-growing startups like Deel.com, MaintainX, Preply, Blueground, Fyxer AI, Ziina, and more.

Our customers use Intryc to automate ticket, call, chat, and email scoring, streamline pattern and insight gathering and summarisation, and create and assign training modules for their agents.

About us

Behind Intryc is a squad of ex-Meta, Amazon, Revolut, Confluent, and Twitter folks who spent over 7 years leveling up customer experience for these companies. We know first hand how painfully manual, repetitive, and error-prone Support QA processes are. That’s why we built Intryc, to solve this so that customer support teams can focus on what really matters to them – their customers and business goals.

Our passion that fuels our mission at Intryc comes from our conviction that we are at an inflection point, fuelled by the rapid evolution and proliferation of GenAI and LLMs, that will fundamentally change how humans interact with the digital and physical world. Even though LLMs are still nascent in their adoption and far from perfect in their everyday use, we believe that we’re experiencing a turning point similar to the dawn of the internet in our every day lives. Human-LLM interactions are rapidly evolving and have the potential to provide tenfold improvements in how things are done today across various industries and functions.

Our Culture

At Intryc, we don’t hide behind fancy job titles or set up bureaucratic processes. Instead, we treat our people equally and fairly and give them full freedom and autonomy to create something awesome. We care deeply about our customers and strive to create something big that will add value to the world in each interaction. We make mistakes, we learn from them, move on, and we back everything up with data and logic. It’s all about getting stuff done and owning what we do. We’re bringing onboard exceptional talent to help us build the world’s leading Performance Management platform for CX teams.

Our Values

• Fired up and Get Shit Done
• Customer obsessed
• Be open, transparent, and accountable
• Be smart, humble, and empathetic
• Be frugal
• Take action if the outcome is reversible

Why This Role Matters

We’ve 10x’d revenue in the past year and are on track to triple it this year. Now, we’re expanding our Customer Success Team with someone who will not only support our customers, but help define what customer success should look like in an AI-powered world.

This isn’t a checkbox CSM role. It’s for someone who’s curious, emotionally intelligent, and ready to build deep relationships with customers while becoming an expert of our product and the industry we operate in:

What We’re Looking For

• 2+ years in a customer-facing role: Customer Success, Account Management, Onboarding, or Support.
• Experience working with B2B SaaS products, ideally in a fast-moving startup environment and had past support or quality assurance roles.
• Proven ability to support a portfolio of customers, drive product adoption, and support our customers’ use case evolution every day.
• Strong written and verbal communication skills—you know how to guide customers, not just support them.
• Comfortable working with technical products or learning new tools quickly.
• Bonus: familiarity with AI tools, support platforms (e.g. Zendesk, Intercom), or QA workflows.

What You’ll Do

• Be the main point of contact for a portfolio of customers—from onboarding to ongoing value delivery.
• Learn the ins and outs of our product so you can help customers get the most out of it.
• Understand customers’ goals, challenges, and workflows, and help them succeed on their terms.
• Work closely with our product and engineering teams to share feedback and drive improvements.
• Create playbooks and processes for how we do CS at Intryc—you’re building the foundation.
• Become an expert in AI prompting (no, really—we’ll teach you).

What Will Set You Apart

• You’re deeply curious. You want to know how things work and why they break.
• You’re driven by purpose, not ego. Helping customers succeed genuinely excites you.
• You have strong emotional intelligence. You’re great at understanding different perspectives and communicating clearly—fast.
• You’re proactive. You don’t wait for permission to fix something or move something forward.
• You’ve worked in customer-facing roles before (CS, AM, support, onboarding), ideally in a fast-moving startup.

What You’ll Get

• Competitive compensation & equity.
• A small, incredibly talented, and ambitious team you’ll learn a lot from.
• Ownership over your work and a clear path to growth.
• Early-stage startup energy (you'll wear multiple hats and make real impact).
• The opportunity to shape how companies measure and improve customer support forever.

Benefits

• Remote first policy with 25 days of holiday a year plus bank holidays.
• Pension plan.
• Private health insurance.
• We’ll arm you with all of the latest tech equipment.

• Intro call with the CEO
• Intro call with CPO
• Intro call with Chief of Staff
• Intro call with CTO
• Intro with Founding CSA
• Home task
• Offer