Arist
Deliver effective learning at scale
Customer Enablement Specialist
About the role
Arist delivers instant enablement at a 90% lower cost than traditional approaches. We automate the employee enablement process end-to-end, giving every leader an enablement team in their pocket. We're building out AI agents to replace the entire end-to-end enablement flow—from interviewing employees to creating content to analyzing data after deployment—all delivered via messaging tools like SMS, Slack, WhatsApp, and Microsoft Teams.
Role Overview
The Customer Enablement Specialist focuses on proactive enablement of new and existing features across our customer base. This role optimizes product launches for engagement and business outcomes through strategic planning, documentation, and collaboration with Customer Success Managers.
Key Responsibilities
Product Enablement & Documentation
- Create and maintain Help Center articles and product documentation
- Learn new features for internal and customer-facing enablement
- Produce monthly product newsletters
Launch Planning & Optimization
- Partner with CSMs on feature launches and program rollouts
- Research and document best practices for successful launches
- Attend customer calls to understand requirements and gather insights
- Analyze ongoing programs to identify optimization opportunities
Platform Support & Troubleshooting
- Manage the support inbox and troubleshoot issues that come up for customers
- Perform in-platform administrative work to make the Arist experience smoother for our customers
- Escalate bugs to the engineering team and thoughtfully propose new product features to our product team
Customer Education & Marketing
- Develop customer education and marketing materials to drive feature adoption
- Create educational content including videos, guides, and tutorials
Success in This Role
As our product evolves, this role will shift from administrative tasks toward strategic launch planning and documentation of successful enablement practices. You’ll be a good fit if you have a high learning agility and want to experience a dynamic, fast-paced startup environment.
About Arist
Backed by Y Combinator, Acadian Ventures, and Soma Capital, Arist automates the learning and enablement process end-to-end — giving every leader an AI-powered enablement team in their pocket.
Arist’s platform turns what used to take dozens of tools and hundreds of hours into instant, personalized workflows that are 90% cheaper. From onboarding to sales enablement and compliance training, Arist delivers, tracks, and optimizes every interaction directly in the messaging tools employees already use — SMS, WhatsApp, Slack, and Microsoft Teams.
Under the hood, Arist combines:
- A powerful core infrastructure for content creation, delivery, data integrations, routing, and compliance
- Agent-driven automation, including Needs Analysis, content creation, referencing, analytics, and team orchestration
- Seamless messaging-based engagement, making complex enablement and training feel as easy as texting
Trusted by Fortune 500 companies and large organizations — including Microsoft, HP, Novartis, and the Department of Education — Arist helps teams learn, align, and act faster than ever before.
Our long-term vision: to deliver the right knowledge, to the right person, at the right moment — automatically, through the tools they already use.
